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Reimbursement of customs clearance costs

As of July 1st 2021 and due to changes in EU VAT rules, all packages delivered to EU countries will be subject to VAT and customs charges. These charges will be invoiced to the customer upon receipt of the package at the local post office or at your home address.

However, we are with you and we are committed to paying 50% These fees will be credited directly to your SMW account (subject to a valid payment receipt). In our experience, the VAT and customs clearance fees will not exceed 10 euros.

How do I receive the 50% clearance fee?

It's very simple, you pay these fees when you receive your package, you send us a photo/scan of the receipt of payment to the post office by email or via our support form and we will credit 50% of these fees directly to your account.

You can use this refund for your next order on our site.

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