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Help for clients

Our happiness team is always there to help you.

Shipping & Returns

As of July 1st and due to changes in EU VAT rules, all packages delivered to EU countries will be subject to VAT and customs charges. These charges will be invoiced to the customer upon receipt of the package at the local post office or at your home address.

However, we are with you and we are committed to paying 50% These fees will be credited directly to your SMW account (subject to a valid payment receipt). In our experience, the VAT and customs clearance fees will not exceed 10 euros.

We deliver to almost all European countries (France, UK, Spain, Italy,...)

There are two delivery options:

  • Colissimo Point Relais Your parcel is delivered to a Point Relais within 48 hours. Shipping costs: 4,95€, free from 65€ of order.
  • Colissimo without signatureYour package is delivered to your home within 48 hours. Shipping costs: 4,95€, free from 65€ of order.
  •  Colissimo against signature: Your package is delivered to your home within 48 hours. Shipping costs: 5,95€, free from 75€ of order.

Some countries are faster than others. It takes us about 1-2 business days to process your order for shipment. Once it is shipped, the arrival time will be :

Switzerland : 1 to 2 working days.

France, Germany, Austria, Luxembourg, Italy : 3 à 21 working days

*The package is generally delivered underworking days

Spain, Portugal, Ireland and other European countries: 4 à 28 working days.

*The package is generally delivered under 10 working days

If your parcel remains blocked for more than 6 working days, please contact us immediately for further information

"Unsuccessful delivery" means that the mailman came to your house but you were not at home at the time.
In our experience, the postman will try to come by again the next day. If you are not at home, please go to the post office with your tracking number to retrieve the package
  • If the first shipment of your package is seized or lost, we will send you a second order at our expense.
  • If you need more information or have questions, feel free to contact us through our customer service system. 20% of your total order + 8 Euros (€) which will be charged to you for packing, shipping and labor costs.

Once your order has been shipped, you will receive an email with a tracking number. Please allow 24-48 hours for the tracking number to work and for the information to be displayed

In some cases, we can send your order in several packages

You can change your address by logging into your account or simply send us a request via email

Unopened items may be returned to our company. Please contact us before sending any items.

Please contact us by e-mail as soon as possible. We will offer you a compensation solution on a case-by-case basis.

Please contact us as soon as possible. If your order has not been sent, we will change your address

Yes, you can cancel your order if it has not been shipped. 

No, your payment is made directly in a secure environment without passing through the server, which guarantees that your credit card numbers are known only to our banking partner.


Unfortunately, we are only an online shop

CBD is short for cannabidiol, one of 60 phytocannabinoid compounds found in cannabis. The most studied compound in cannabis is THC (or tetrahydrocannabinol), but interest in CBD and its use in medicine and recreation is growing rapidly. Each type of cannabinoid has a unique function, and CBD acts primarily as a relaxant and anti-inflammatory in our bodies

In 2016, Switzerland allowed the production, sale and consumption of cannabis with a THC content of less than 1 %. Researchers have developed new strains of cannabis based on years of work to reduce its presence in the plant and maximize its CBD content. This has resulted in a plant that produces flowers with less than 1 % of psychoactive substances, making it legal under Swiss law. All items manufactured in Switzerland are produced within the limits of Swiss law

Terpenes are essential oils found in plants. There are about 200 terpenes in cannabis. They are what give cannabis its aroma and flavor. Terpenes have beneficial effects and work synergistically with cannabinoids like CBD and THC - this relationship is called the entourage effect.

Swiss-made-weed products have a low THC content (less than 1 %) and therefore have no psychotropic effects. On the other hand, they have a very high CBD content, which allows them to have a different effect on the human body than recreational cannabis. The nervous system relaxes when taking CBD, resulting in a general sense of peace, satisfaction and relaxation

Yes. Pets can benefit from CBD same conditions as humans: pain, seizures, inflammation and anxiety. CBD is safe for pets but their dosage will likely be much lower than yours. Dogs have a higher concentration of cannabinoid receptors in their brain. This means they are very sensitive to THC. But a small amount of THC, like that contained in a CBD hemp full spectrum oil


For all orders over 50 €


Get a new order for any reason


Our shipments are very discreet and odorless


The most important thing is to make our customers happy

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